Applications.
Botenwerk agents support the work where property management teams lose time every day: finding knowledge, sorting requests, preparing responses, and handing off cases.
Internal Knowledge Agent
Your team can ask questions about processes, templates, escalation rules, and selected property information. The agent answers only from approved knowledge sources and flags topics that require human review.
Example question
"What do we do when a tenant reports mold in the bedroom?"
Agent output
Request Triage
Unstructured emails and messages become categories, priorities, missing information, and next steps. Your team sees faster what matters and who needs to act.
Example message
"Our heating has not worked since yesterday. We have small children. Please respond urgently."
Agent output
Response & Handoff Drafts
The agent prepares response drafts and internal handoffs. Your team reviews, edits, and decides. Sensitive topics are flagged and not answered automatically.
Example message
"I want to reduce the rent because the repair is taking so long."
Agent output
Damage Case Structuring
Incomplete damage reports become workable cases: damage type, urgency, missing information, risks, and next steps. Service providers are not contacted automatically in Starter.
Example message
"Water is dripping under the kitchen sink and the cabinet floor is wet."
Agent output